What You Need to Fly
Airline passengers must show a government-issued photo ID before boarding a plane. Please contact your airline for its specific procedures about acceptable forms of photo identification. Minors (children under 18 years old) are not required to provide a government-issued ID. If a child 2 years and younger is traveling as a lap child, a birth certificate must be presented upon check-in at the airline ticket counter. UPDATED: Starting MAY 7, 2025, you must present either a state-issued Real ID-compliant driver’s license or a Passport to board the aircraft.
Canadian citizens can use their government-issued driver’s license for boarding a U.S. domestic flight. Canadian licenses are the only foreign licenses currently allowed.
What time should I arrive at the airport for my flight?
Passengers should arrive two (2) hours before their scheduled departure.
The terminal building opens at approximately 3:30 AM or two (2) hours prior to the first morning departure.
For security reasons, passengers are not allowed to stay overnight in the terminal building.
The ticket counter closes for check-in usually 40-45 minutes prior to departure. The airlines require passengers to be at the departure gate at least 30 minutes prior to departure or risk losing your seat and missing the flight. The boarding door to the aircraft is closed approximately 10 minutes before departure time to ensure an on-time departure.
Customers need to be checked-in no less than 45 minutes prior to scheduled departure. The ticket counter closes and can no longer accept checked luggage after that cut-off time.
What is there to do while I’m at Hector International Airport?
While at the Airport you can shop in the Airport Gift Shop that features North Dakota made products, eat in the SkyDine Restaurant, grab a Subway or just relax in the lounge. There is even a game room located on the main level. A Lounge/Coffee/Snack Bar and a Gift Shop kiosk are located adjacent Gate 3 & 4 in the departure lounge. There are business centers located throughout the terminal that have comfortable sit-down work areas with free Wi-Fi and 120V power connections.
Is smoking allowed at the Fargo Airport?
The passenger terminal is a ‘smoke-free’ facility.
What services are available to assist a disabled person while they are at the airport?
If someone is unable to use the stairs or the escalator, there is an elevator available to assist a disabled person up to the second-floor areas. The airlines are available to provide wheelchair assistance if requested. Handicapped parking is available in the parking lot for those displaying valid permits. There are also handicap loading areas adjacent to the front doors of the passenger terminal although vehicles must remain attended at all times.
Can I call the airline ticket counter at the airport and talk to an airline representative?
The airlines do not have local phone numbers and are not sufficiently staffed locally to answer phone calls. You may speak to an airline agent in-person at the ticket counter anytime they are not checking in a departing flight.
All ticketing, flight or baggage information can be answered by calling the airline phone numbers or clicking the websites listed below.
Please be aware that during inclement weather events it may take numerous attempts to talk with an airline representative.
| Allegiant | (702) 505-8888 |
| American | (800) 433-7300 |
| Delta | (800) 221-1212 |
| Frontier | (801) 401-9000 |
| United | (800) 241-6522 |
During inclement weather, how do I find out if my flight is operating?
Traveling during inclement weather can be very difficult. Airlines will operate flights as long as the flying conditions allow aircraft to land and depart. Many times, these conditions are worse than the driving conditions.
*** The airline website or phone app provide the most accurate, up-to-date information. They can verify if the flight is operating and any alternatives if you cannot make it to the airport ***
The airport rarely closes even though weather conditions may not allow the airlines to operate. Corporate, general aviation and medical aircraft operate with different regulations that usually allow them to land and depart in the most adverse conditions.
Many times the roads to and from the airport become blocked and I-29 along with 19th Avenue North between Dakota Dr. and 18th St. will be closed. Dakota Drive from University Ave. at 8th Ave. N. is a good alternate route to the airport during bad weather. Click here for map.
The airport information center can provide automated flight information on flights and other commonly asked questions.
Please monitor the local news media concerning road closures and flight cancellations. The airlines also post travel advisory waivers on their websites. Check the homepage of the airline you are traveling on to see if they list a waiver. That will provide information on how to rebook travel if your plans need to change.
| Allegiant | (702) 505-8888 |
| American | (702) 505-8888 |
| Delta | (800) 221-1212 |
| Frontier | (801) 401-9000 |
| United | 800-241-6522 |
Do I need a photo ID to board my flight?
Yes, for the safety of passengers, it is necessary to show a government-issued photo ID before you are allowed to board a plane. Please contact your airline for their specific procedures regarding acceptable forms of photo identification. Minor children (under 18 years old) are not required to provide a government-issued ID. If a child 2 years and younger is traveling as a lap child, a birth certificate must be presented upon check-in at the airline ticket counter.
Click here for additional information if you have lost your ID but need to travel,
UPDATED – Starting May 7, 2025, you must have a Real ID identification card or a Real ID driver’s license issued by the state to board a flight. You may also use an alternate ID to fly, such as a U.S. passport or passport card. For more information on REAL ID, visit here or you may call TSA at 1-866-289-9673.
Canadian citizens are allowed to use their government-issued driver’s license for boarding a U.S. domestic flight. Canadian licenses are the only foreign licenses that are being allowed.
As a local taxpayer I would like to know how many tax dollars go to support the airport facility.
No tax dollars are used to operate the airport. The Municipal Airport Authority does collect a 2 mil levy from the City of Fargo property tax which is used for funding the airport’s portion of improvement projects. Example: the Municipal Airport Authority spent approximately $19 million reconstructing a runway which the Federal Aviation Administration funded $12 million. The airport funded the remaining $7 million.
Hector International Airport is supported completely by user fees. This means those who utilize the airport help to pay for the airport’s operational costs. Any entity that operates on airport property has some form of agreement with the Municipal Airport Authority and pays a rental charge or fee to the airport. Hence, those who purchase airline tickets, rent cars, park at the airport, eat or drink in the restaurant or purchase a gift at the airport are helping to contribute to the operation of the Airport. Those who use the facility help pay for it; others do not.
I just purchased a $400 airline ticket. I was wondering how much of the ticket price goes directly to the Fargo Airport?
The airport currently has a $4.50 passenger facility charge on all tickets departing from Fargo. This fee is used to fund construction (runway/taxiway) projects, terminal improvements, equipment acquisition, repayment of bonds, etc. In addition, the airlines pay the airport on average $3.79 per passenger for airport operational expenses (landing fees, terminal rent, airport fire department, etc.). In total $8.29 from each passenger is paid directly to Hector International Airport.
Currently, the federal government charges a 7.5% tax on all airline tickets. This money is used to fund the Federal Aviation Administration which in turn funds 90% of most aviation projects at airports all over the entire United States.
Who could I contact to advertise at the Airport?
Hundreds of thousands of people pass through Hector International Airport’s doors each year. The advertising signs located throughout the passenger terminal are managed by ClearChannel Airports.
For airport advertising opportunities please contact Tim Fazekas at timothyfazekas@clearchannel.com.
Additional information on Clear Channel’s FAR advertising program can be found HERE
Where can I purchase tickets?
To purchase tickets, contact a a travel agent or the airlines directly. It is also an option to purchase tickets from the airline ticket counter during normal business hours, but only during times when flights are not departing.
Please do not call the airport for airfare or ticketing information as it cannot assist with this request.
How can I contact the airline for a customer service comment/complaint?
Below are links to each customer comment/complaint section of the airline’s websites. Also included is a link to the Department of Transportation (DOT) Aviation Consumer Protection Division.
Allegiant Customer Service
American Customer Service
Delta Customer Service
Frontier Customer Service
United Customer Service
DOT Aviation Consumer Protection Division
What are Hector International Airport’s hours of operation?
The airport provides Air Traffic Control, Airport Fire and US Customs services 24 hours a day, 365 days per year. The passenger terminal building opens approximately two (2) hours prior to the first morning departure and closes 30 minutes after the last arrival of the evening.
For security reasons, passengers are not allowed to stay overnight in the terminal building.
Can I exchange foreign currency at the airport?
The airport does not have currency exchange. It is recommended trying a local bank or credit union.
Do I need a COVID test to fly?
Currently, there is no requirement to have a COVID test to fly domestically. For International travel, most countries require a negative test prior to arrival. The specific requirements can be found on your airline’s website.
Must I have to show a vaccination card to fly?
Currently, there is no requirement to show a vaccination card to fly domestically. Requirements are different for International travel. The specific requirements can be found on your airline’s website.
Is COVID testing available at the airport?
COVID testing is not available at the airport. Here is a link to find local testing sites:https://www.health.nd.gov/diseases-conditions/coronavirus/testing-care/where-get-covid-19-test
Where can I find more information about COVID and traveling?
https://www.health.nd.gov/covidtravel You may also check the website of the airline for which you are traveling.
How does the airport handle severe winter weather?
Our key focus is safety. That means Hector Airport has crews keeping the runways, ramps and taxiways safe for aircraft. The airport also takes care of passenger access areas such as the terminal road, parking areas and walkways, with crews clearing snow and using anti-slip products.
What about flights?
Each airline is responsible for its own flights and flight operations, including team members to handle check-in, baggage, boarding, deicing the aircraft, and maintenance.
How do I know if a flight is delayed or cancelled?
Check with your airline before you depart for the airport — or if you are picking someone up, check the flight’s status.
Also, you can download the airline app and sign up for alerts regarding the flight you are tracking.
Who decides to delay or cancel flights?
Each airline makes its own decisions about flight delays, cancellations and travel waivers. Hector Airport does not cancel flights. The airport only reports current conditions as they exist on the runway and the airlines determine if their flights can operate safely within their approved safety requirements. Each airline has different criteria for flight operations depending on the current weather conditions at the airport. One airline may operate when another may not.
If there’s bad weather approaching, can I change my flight?
Since airlines handle all flight operations, please contact your airline directly about your options. In severe winter weather, some airlines may issue a waiver for travel.
Remember, although the weather may be fine in Fargo, there may be severe winter weather in your connecting city or final destination.
Contact information for the airlines that serve Fargo
What about vehicle assistance?
Hector Airport’s parking lot services, SP+ Airport Services, also offers complimentary battery jump-starts, tire inflation and vehicle location, as well as snow removal assistance in between cars if requested. For immediate assistance, please call 701-241-1591.
Who handles deicing airplanes?
Hector Airport crews do not deice aircraft. Each airline handles its own de-icing operations, including the equipment, deicing fluid products and the team members that deice the aircraft. Each airline and aircraft type have different FAA-Approved deicing procedures. Currently, there are 7 deicing trucks and thousands of gallons of deicing fluid on hand at all times at Hector Airport. These trucks and deicing fluid are owned by the four different ground handling companies that operate the flights. Federal Regulations do not allow one airline to deice another airlines aircraft.
Why deice?
Airplanes are designed to fly “clean.” When an airplane is affected by snow, slush or ice, it creates a potential safety hazard. Deicing is very common at northern airports and it is a carefully regulated process designed for overall flight safety.
How long does it take to deice an airplane?
The process depends on the size of the aircraft, current weather conditions and the length of time that the airplane has been exposed to snow, ice or other conditions. Deicing can cause delays as an aircraft may need different types of deicing products applied. Proper deicing of an aircraft is critical for safe operation of the flight. Deicing activity may be suspended in extremely cold temperatures or high wind conditions.
Does extreme winter weather affect deicing products?
The airlines use products effective in most winter weather conditions. However, the type I propylene glycol that the airlines use is not effective when air temperatures are -27˚ F or colder OR when temperatures are in the -20˚ F range, combined with air moisture, blowing snow and other very extreme conditions. In these cases, flights will be delayed or cancelled until conditions improve to when the deicing products can be effective.
Who controls airplane movement on the airfield (before and during takeoff/landing)?
The Federal Aviation Administration (FAA) Air Traffic Control Tower oversees all airplane movement on the airfield and in the skies.
Does the airport close due to winter weather?
The terminal building remains open during normal operating hours despite inclement weather. If Hector Airport crews need to clear snow or ice from a runway or other airfield area, there may be a brief interruption of flight operations. If conditions warrant because of ice buildup, heavy snowfall or poor visibility, the runway may be closed for the safety of aircraft operating and the snow removal crews.
For a safe start, check the chart.
Check to see which hazardous materials are allowed in checked and/or carry-on baggage and which ones cannot be carried on at all.
TSA Security Information for travelers.
Enroll now for TSA Pre✓®.
Why should you join TSA Pre✓®?
- TSA Pre✓® provides trusted travelers with expedited security screening for a better travel experience.
- Plan your travel with confidence and enjoy a more predictable experience.
- It’s a convenient, more efficient security screening process.
Global Entry Information – click here.
Each airline has different luggage policies. To get specific information, please go to the appropriate website.
Allegiant Luggage Information
American Luggage Information
Delta Luggage Information
Frontier Luggage Information
United Luggage Information
Is there a lost and found office at the airport?
If you think you might have left an item in the passenger terminal, lost and found is located in the Airport Administration Office located on the second floor next to the Gift Shop.
You may also complete this form with a description of the lost item, where it may have been left, and also your contact information. The email will be forwarded to the airlines, restaurant and TSA. You will be contacted if the item is found.
The online form is the best option so the notification is distributed to all the entities in the terminal building.
If you may have left an item on the aircraft or have missing/damaged luggage, please file an online lost and found claim with the respective airline.
View details about general parking at the airport here.